Responsibilities & Job Duties:

• • Provide excellent customer service by assisting PWE Customers. Resolve Tier One tickets/emails in a timely manner with accurate resolutions.

• • Be coachable, follow team protocols & instructions, and learn how PWE Customer Service department manages Tier one Tickets.

• • Escalate any high priority customer emails/chats to designated support agent.

• • Help the community by providing support both in and out of game as needed.

• • Participate in phone/live chat conversations if and when necessary.

• • Perform duties as an in-game Game Master as directed by a designated support agent.

• • Provide reports to management addressing common customer concerns and current issues.

• • Meet/exceed daily customer ticket response performance goal as outlined by your service Tier.

Requirements:

• • High school degree or equivalent

• • Demonstrated experience in customer service

• • Excellent interpersonal communication skills including diplomacy, tact and flexibility with a diverse customer base

• • Good communication skills both written and verbal

• • Ability to follow oral and written instructions and complete tasks independently

• • Must be well organized, able to prioritize tasks, and have a good sense of time management.

• • Must be familiar with Microsoft Windows OS, Word and Excel

• • Able to effectively communicate thoughts and solutions to clients, staff, and management

• • Game industry experience is preferred or a high level interest with MMO games is desired

Responsibilities & Job Duties:

• • Deploy and configure new infrastructure and game-related systems for various project initiatives

• • Improve supportability, stability, and robustness of custom server software and infrastructure.

• • Design and implementation of support tools and processes to automate and improve infrastructure visibility and supportability.

• • Assume 2nd tier responsibility for junior staff escalation on critical incidents

• • Configuration, deployment and ongoing support of internal infrastructure.

• • Perform research, analysis, and compile technical data based on the system-level concepts and the projected operational environments in order to optimize effectiveness.

• • Creates and updates technical documentation, makes revisions to existing documentation, and provides input to technical documentation or presentations.

• • May support the deployment and maintenance of software and hardware systems.

• • Documents all work in ticket tracking system.

• • Development of high level system requirements.

• • Analyze system designs and provide recommended improvements.

• • Support information assurance and testing activities.

• • Assist with developing system engineering plans and processes.

Requirements:

• • Required minimum 6 years of experience in related field for IT Support/Administration

• • Strong Linux administration background (CentOS,RH, etc.)

• • Strong Windows administration background (Win2k8/Win7, Active Directory, etc.)

• • Moderate scripting experience with perl, python, vbs or related for job automation required

• • Sound understanding of Web Based Applications.

• • Sound understanding of network protocols and services (DNS, DHCP, etc.)

• • Familiarity with MySQL/MS-SQL methodologies

• • Strong analysis, trouble shooting, capacity planning, and communication skills.

• • Ability to work as a team, yet work independently on complex problems.

• • Exhibits good project planning and time management skills.

• • Should be self-motivated, flexible, and eager to constantly learn/expand skill set.

• • Understanding of systems engineering processes, methodologies and tools.

• • Strong understanding of system and network fundamentals, all production operating systems.

• • Familiar with common troubleshooting tools and processes.

Responsibilities & Job Duties:

• - Assisting the General Counsel in the management of company's contracts, corporate records, anti-piracy efforts and with other legal duties of the corporation's chief legal officer.

• - Duties include the selection and implementation of a software-based contract management system, preparation of contract summaries, and the calendaring of key dates related to such contracts.

• - Assisting the General Counsel with the implementation of an anti-piracy program.

• - General duties include preparation of correspondence, presentations, and maintenance of all files in the legal department.

Requirements:

• - Five (5) or more years of experience working in a law office or corporate legal department.

• - California Certified Paralegal, College degree, and/or Post-secondary Business School Diploma from an accredited institution of excellent and well-known reputation.

• - Ability to review contracts and calendar important dates and contract requirements.

• - Tenacity in the pursuit of online software pirates through preparation and follow up of DMCA takedown demand letters.

• - Strong, written and verbal communication skills.

• - Focused, bright, hardworking, with a strong sense of integrity and responsibility.

• - Ability to organize and stay organized in a fast-paced and often demanding work environment.

• - Understanding of law office procedures and protocols.

• - Sense of humor and ability to work well with co-workers.

• - Computer literacy in all Adobe and MS Office Applications (esp. Word & Powerpoint).

• - Ability to work collaboratively as part of a team and be flexible with changing situations.

• - Willingness to learn the unfamiliar.

• - Ability to operate in an international setting and environment.

• -Desired Qualification: Ten (10) or more years of experience working in a law office or corporate legal department.

• -Desired Qualification: Fluency/proficiency in any foreign language with preference in any of the following languages: Portuguese, Mandarin, Korean, German, French and/or Spanish.

• -Desired Qualification: Experience with one or more of the following: (a) contracts management, (b) contacts negotiation, (c) IP enforcement, DMCA notifications, and/or anti-piracy efforts, (d) trademark registrations, (e) copyright registrations, and (f) litigation.

• -Desired Qualification: Ability and willingness to research new legal developments and other current events.

Responsibilities & Job Duties:

• • Tests websites for functionality, likeness to design, text/image quality, and overall user experience

• • Reports and regresses web bugs

• • Communicates issues found to team members, stakeholders, developers, and other QA members

• • Knows the company websites inside and out

• • Knows supported browsers inside and out

• • Knows how to test all routine web task types

• • Troubleshoots and regresses web issues reported by non QA employees

• • Basic familiarity with PWE games for testing in-game item-related tasks

• • Perform QA testing following test plans and design documents

• • Perform functional, usability, regression, ad-hoc testing

• • Comprehensive platform application testing as well as new content testing

• • Constantly find creative new ways to break the product and newly added features

• • Provide documented feedback regarding quality assurance test results

• • Collaborate with developer as needed to resolve problems and identify the root cause of product defects

• • Assist with the creation, maintenance and updating of detailed testing documentation

Requirements:

• • 2-3 years of prior QA experience preferred, web QA experience highly preferable.

• • Experienced internet user

• • Good knowledge of PC software and hardware

• • Knowledgeable about QA process and bug databases

• • Excellent attention to detail regarding images and text

• • An eye for detail and a dedication to quality.

• • Knowledge of and interest in good English practices with respect to grammar, punctuation, spelling

• • Motivated and team oriented, but can work independently

• • Experience with testing Desktop and/or web-based applications developed using Microsoft technology

• • Knowledge of different Windows operating systems

• • Familiarity with software development lifecycle, design patterns and testing methodology

• • Great attention to detail, able to perform QA testing with surgical precision

• • Ability to collaborate effectively across departments and teams

• • Commitment to the team work and the company

• • Good sense of quality assessment and quality improvement

• • Demonstrates self-motivation, open-mindedness, integrity, creativity and attention-to-detail

• • Experience in automated testing is a plus

Responsibilities & Job Duties:

• Manage and mentor the PR team.

• Develop and distribute written materials including, but not limited to press releases, developer diaries and blog entries.

• Liaison with product managers on upcoming in-game events and PR activities.

• Manage tradeshow and event planning and execution.

• Drive weekly ROI coverage reports across products.

• Research alternative media outlets, tradeshows and events.

• Assist building out marketing efforts into new platforms and channels.

• Monitor key trends in the industry space and provide analysis as needed.

• Manage user retention via email, in-game messaging, and other channels.

• Support multiple product launches with best PR strategies and over 12 operating games.

• Develop better quantifiable reporting standards for PR success.

• Assist with special assignments as needed.

Requirements:

• BA in Journalism, Marketing, Communications or Related Field.

• Minimum 3+ years Public Relations or Agency side experience.

• Minimum 3+ years direct management experience.

• Strong gaming industry background. MMORPG experience preferred.

• Exceptional writing skills (samples will be requested).

• Strong quantitative, analytical and problem solving skills. Must be very comfortable with data analysis and able to use data to make decisions.

• Experience with Microsoft Outlook, Word, PowerPoint and Excel.

• Very strong communication (verbal and written) and interpersonal skills.

• Self-starter with team orientation.

• Experience in event planning, previous account management or online marketing experience.

• Ability to work on numerous projects simultaneously in a fast-paced environment.

Responsibilities & Job Duties:

• Perform data analysis to analyze trends and exceptions to gain insights.

• Format findings in reports and presentations to include recommendations.

• Build reports that drive increased productivity, quality, efficiency and process improvements.

• Make strategic recommendations backed up by quantifiable data and analyzed trends.

• Define KPI metrics and scorecards that link performance to strategic objectives.

• Automate data gathering and presentation of reports and dashboards.

• Build relationships and collaborate across the organization in order to provide consistent data.

Requirements:

• Bachelor degree in Computer Science, Mathematics or equivalent experience.

• 2+ years of data analysis and reporting.

• Excellent organizational, analytical, communication and interpersonal skills.

• Ability to communicate effectively and combine both technical and business perspectives.

• Hands on experience in writing SQL queries.

• Strong skills in designing and developing reports.

Responsibilities & Job Duties:

• Analyze current processes, recommend and initiate change for continuous improvements.

• Implement Quality Assurance industry best practices.

• Manage and mentor QA Testers to establish department goals and objectives.

• Initiate and define QA methodologies for respective QA teams.

• Provide leadership for all QA relations and oversee all quality initiatives.

• Gain a deep working knowledge of the platform and applications, and deliver knowledge to the entire team.

• Accountability for test efforts - including delivery and execution of the testing, coordination and execution, ensuring QA milestones and deliverables are met.

• Create a TRC and formal training programs for new testers.

• Deliver pre-launch updates to all stakeholders on the project.

• Accountable for adherence to tools, processes, and practices as defined by the QA department.

• Submit test and server patches.

• Manage website automation, research on automation tools and define automation strategies

Requirements:

• 5+ years of Software Quality Assurance experience is required.

• 3 to 5 years’ experience as a Quality Assurance Manager or Director.

• Basic scripting experience- command line/ VBScript.

• Excellent judgment, program management and problem solving and technical skills.

• Strong verbal and written communication skills or equivalent experience.

• Excellent organizational and communication skills, attention to detail.

• Previous experience planning for scheduling test coverage.

• Previous experience managing bug defect solutions and creating test plans.

Responsibilities & Job Duties:

• Deploy and configure new systems.

• Improve supportability, stability, and robustness of custom server software and infrastructure.

• Design and implementation of support tools and processes to automate and improve infrastructure visibility and supportability.

• Ability to understand basic installation, setup and configuration, and troubleshooting.

• Configuration, deployment and ongoing support of internal infrastructure.

• Perform research, analysis, and compile technical data based on the system-level concepts and the projected operational environments in order to optimize effectiveness.

• Creates and updates technical documentation, makes revisions to existing documentation, and provides input to technical documentation or presentations.

• May support the deployment and maintenance of software and hardware systems.

• Documents all work in ticket tracking system.

• Development of high level system requirements.

• Analyze system designs and provide recommended improvements.

• Support information assurance and testing activities.

• Assist with developing system engineering plans and processes.

Requirements:

• Bachelor’s degree or equivalent work experience.

• At least one industry certification (MCP) a plus.

• Strong analysis, trouble shooting, capacity planning, and communication skills.

• Ability to work as a team, yet work independently on complex problems.

• Exhibits good project planning and time management skills.

• Sound understanding of Web Based Applications.

• Should be self-motivated, flexible, and eager to constantly learn/expand skill set.

• Understanding of systems engineering processes, methodologies and tools.

• Strong understanding of system and network fundamentals, all production operating systems.

• Familiar with common troubleshooting tools and processes.

Responsibilities & Job Duties:

• • Develop customer service and billing strategies and solutions aligning with PWE’s strategic goals. Define and improve on key metrics to measure productivity and customer experience.

• • Conduct competitive analysis to identify the gap between PWE’s services and that of first class publishers in the online game market. Develop strategy and plan to improve our services quality and billing solutions to bring PWE’s brand of services to the next level.

• • Drive the services as a business to improve the company market reputation, brand, cost-effectiveness, customer retention, customer satisfaction, as well as customer lifetime value to our business.

• • Lead, motivate and develop staff in assigned operational areas.

• Define and deliver key performance metrics showing positive trends.

• • Identify and resolve a wide range of technical, process and operational issues providing quick and decisive solutions.

• • Participate in developing consistent processes and standards globally.

• • Build and maintain a culture to promote the development and implementation of best practices.

• • Review long term staffing plans to drive strategic focus of annual planning, quarterly forecasting, and daily service level goals.

Requirements:

• • Minimum of ten years’ experience in service five in management.

• • Bachelor's degree in business administration or related field of study.

• • Excellent verbal and written communication skills.

• • Proven coaching and management skills.

• • Self-motivated.

• • Experience building strong internal and external relationships.

• • Ability to manage and maintain highly sensitive and confidential data.

• • Passion for games and an understanding of the gaming market.

Responsibilities & Job Duties:

• • Functional breakdown, design, programming, testing and maintaining web site applications to support the business requirements and to develop optimized/cross-platform frontend and backend PHP codes with MySQL for all websites.

• • Design, develop, test, and maintain systems to effectively interact with a variety of payment gateways.

• • Develop optimized Backend website code in PHP, using Zend Framework, MySQL database design, database optimization, scalability, performance, Javascript, XHTML, and CSS.

• • Develop and troubleshoot internal management software, release web applications into Production.

• • Collaborate with product managers, designers, and software engineers to refine and improve the user experience.

• • Actively participate in brainstorming with the production and engineering teams.

• • Connect with the user interface development community to track latest trends and emerging technologies.

Requirements:

• • Bachelor’s degree in Computer Science or equivalent.

• • Experience with front-end technologies such as HTML CSS, AJAX, JavaScript, jQuery

• • Experience with PHP frameworks (Symfony, Zend Framework, CakePHP, etc.)

• • Experience developing technical design documentation and code peer review process

• • 3+ years of experience with PHP

• • 3+ years experience with LAMP platform technologies

• • Understanding of OO design

• • Understanding of MVC

• • Strong interpersonal skills

• • Excellent problem-solving, organizational, and communication skills.

Responsibilities & Job Duties:

• Establish and moderate online community forums.

• Coordinate & manage community forum moderators.

• Actively engage users through Q&A forums and monitor community activity regularly.

• Maintain forums according to our policy.

• Provide community feedback to marketing and production team.

• Build and cultivate an online community of affluent users.

• Responsible for writing, reviewing and approving posts/articles on content related to the site.

• Accountable for driving reader interaction and increasing page views.

Requirements:

• Very strong web communication skills. Blogging experience a plus.

• Strong track record of engaging users and growing online communities.

• Good understanding of online communities and online forum etiquette.

• Extremely well organized and detail oriented.

• Experience with MMORPG’s.

• Bachelor's degree preferred.

• At least 1 year of prior similar experience.

• Experience with vBulletin board is a plus.