Do you have a strong passion for video games? Perfect World Entertainment is looking for candidates who are up to the challenge and looking for a career that offers tremendous personal and professional growth opportunities in one of the fastest growing areas in the video gaming industry.

Positions

View Customer Service Representative

Responsibilities & Job Duties:

• Resolve customer issues on the first contact by providing accurate and timely responses to customer concerns.

• Perform investigation and documentation of game exploits and bugs.

• Identifies top issues as well as ideas for improvements to the overall customer experience.

• Maintain high quality customer service articles for assigned products.

• Regularly reviews customer surveys to ensure that customer expectations are met.

• Contribute to our company culture by being a positive, friendly, and professional team member.

• Additional duties as assigned.

Requirements:

• Excellent verbal and written communication skills.

• Accomplished multitasker with the ability to self-motivate.

• Exhibits an excellent attention to detail, with strong organizational and follow-through skills.

• Understands the importance of teamwork and fosters a positive working environment.

• Basic typing and computer navigation skills including familiarity with Microsoft Office.

• Passion for video games.

• Minimum of 2 years' experience in a customer service environment preferred.

• Proven technical ability and prior experience with professional technical troubleshooting a plus.

View Community Manager

Responsibilities & Job Duties:

• The Community Manager for the Browser Group will work in very close collaboration with the Product Manager (Browser) and the Marketing Associate (Browser) and as a joined team be responsible for the success of the commercialization and maintenance of Perfect World's web game portfolio.

• The Community Manager directly manages multiple product communities and has a shared responsibility towards customer engagement, customer retention and quality perception of the product. This involves managing the product forums, social media sites, help prepare and draft PRs, provide and modify art assets, write newsletter copies and also test / evaluate games. Often this also includes directly interfacing with the developer and running game operations including internal stakeholder coordination in the Product Managers' absence or unavailability.

• Essential Functions:

• The Community Manager's primary responsibility is to facilitate and enable a positive community experience through direct and indirect customer engagement, community outreach, quality asset creation and quality game experience.

• Manage multiple product's facebook, youtube, twitter, twitch and forum presence.

• Innovate on new channels of customer engagement and analytically assess ROI of existing channels.

• Be and act as the public voice and face for the community, represent Perfect World Entertainment

• Assist the Product Manager on licensing discussions and product commercialization planning / execution.

• Be the primary user experience advocate internally and provide suggestions for quality improvements.

• Provide screenshots, modify art assets, and provide HTML content for website presence / creation.

• Responsible for writing, reviewing and approving posts / articles on content related to the site.

Requirements:

• Game industry experience is preferred and highly desirable

• Minimum 2 years of experience in a similar role

• Excellent oral and written communication skills. Blogging experience a plus

• Ability to manage multiple projects in a fast-paced, high-pressure environment

• Data driven approach in decision making / analytical approach in understanding problems

• Strong track record of engaging users and growing online communities / strong forum etiquette

• High level of professionalism, integrity, confidence and commitment

• Must have a solid understanding of new media, social networking and community tools / techniques

• Proficiency in Photoshop to be self-sufficient in designing banners for your community

• Highly collaborative approach to development with a willingness to assist in all areas

• BA or BS degree or equivalent experience may be substituted for degree

View Public Relations Coordinator

Responsibilities & Job Duties:

• As part of the Perfect World Entertainment (PWE) Public Relations team, the PR coordinator will provide support for PR programs including product launches, event staffing, platform communications and more. This position will report to the communication team leader.

• Develop positive working relationships with internal stakeholders across PWE including community, creative and production teams

• Assist with writing and editing communications materials

• Share positive PR coverage across the company

• Assist in the execution of product and platform communication campaigns

• Work closely with PWE PR team on execution of media placements

• Support conference and event activities

• Manage internal PR documents including media lists and press kits

• Monitor key trends in the industry space and provide analysis

• Collaborate with community management team to expand reach of PR efforts

Requirements:

• Bachelor’s degree in public relations, journalism, marketing, communications or related field preferred

• At least one year of internship or agency experience desired

• Strong interest in the gaming and entertainment industry. MMORPG experience preferred

• Exceptional written and verbal communication skills

• Basic computer skills (Excel, Word, PowerPoint)

• An enthusiastic, can-do attitude; a problem solver; able to work autonomously and as part of a larger team

View Game QA Lead

Responsibilities & Job Duties:

• The QA Lead is the driver of the testing process. After project plans have been established, the Lead, with the help of a test team, creates and executes test plans and checklists to ensure that all content conforms to agreed-upon standards and is free of issues.

• The QA Lead is the principal point of contact for every test team. They coordinate with senior staff members to plot project timelines, create test processes and test cases, and establish best practices.

• The Lead also reviews product documentation and text for accuracy, readability, grammar and spelling, coordinating all information for each product ledassigned to the Lead. The Lead is responsible for creating time estimates for all QA tasks within the project. Furthermore, the individual in this role participates in identifying and articulating problem areas, compiling bug reports and transmitting these issues to the appropriate authority. The Lead has a good understanding of operating systems and hardware and their relationship to bugs. Other responsibilities include: leading the daily work of assigned game team, setting daily work assignments, serving as a content and procedures resource for work group / team members, and handling escalated issues.

• Responsibilities & Job Duties

• Creates and executes test plans on release candidate versions of software to detect and record product defects.

• Coordinates the testing of our games before deployment.

• Creates time estimates for all major tasks.

• Compiles bug reports, giving direct insight into critical issues.

• Accurately enters bugs into the bug database in accordance with PWE's bug format.

• Collects, investigates, and processes various data regarding in-game issues, exploits, and bugs.

• Approves bugs going into the bug database.

• Leads regression testing.

• Oversees patch testing.

• Performs blackbox testing.

• Oversees server maintenance "white-glove" tests.

Requirements:

• 2 or more years of QA experience with 1 or more years in a leadership role.

• Experienced PC game player.

• Experience in creating and executing test plans.

• Good knowledge of PC software and hardware.

• Knowledge of database and word processing programs.

• Excellent attention to detail.

• Excellent communication skills, both written and verbal.

• Knowledge of and interest in good English practices with respect to grammar, punctuation, spelling, composition, and style.

• Proofreading and editing skills with an attention to fine details.

• The ability to execute processes to accomplish goals and tasks.

• Motivated and team oriented.

View Data QA Engineer

Responsibilities & Job Duties:

• The Data QA Engineer works within the web development team to insure that all data, databases, and data mining scripts are free of error and made according to all specifications. You will work with the database administration and data mining teams throughout the process and be the determining factor in when projects are ready to be released. You will create test plans that fit the requirements, carry out those test plans with both automated and manual tests, and prepare release instructions for the code to be released to the end-user. The Data QA Engineer must be a fast-paced, independent thinker that is able to adapt quickly to a changing work environment with fluid test cycles. The Data QA Engineer needs to be a good communicator that is able to judge how long tests will take to complete and then be able to speak up when unexpected delays arise and complicate the test cycle. The Data QA Engineer works with web developers, database administrators, other QA Engineers, and product stakeholders to insure full coverage and satisfaction with the end product.

• Develops and executes test plans on data, databases, and in-house internal tools that use data.

• Executes the tests, analyzes data and reports status to development teams

• Builds automated tests for regression testing

• Reports and tracks bugs, analyzes and reproduces bugs, and is familiar with tracking software such as Bugzilla and Jira

• Reviews product documentation for readability, accuracy and thoroughness

• Uses existing experience with various operating systems, including Linux and Windows

• Communicates technical dependencies and concerns/issues for implementation

• Has comfort and familiarity with online MMO's and mobile based games in order to better verify data

• Manage activities to meet the delivery dates and report accurate and complete status

Requirements:

• 2+ years of experience working as a QA Engineer, database administrator, or similar role

• Bachelor's degree in Computer Science/Computer Engineering or equivalent experience

• Good knowledge of, and familiarity with MSSQL, MySQL, PHP, and PERL

• Experience with various operating systems, including Linux and Windows

• Strong understanding of the QA process

• Experience with automation and test suite creation highly preferable

• Excellent written and verbal communication skills

• Strong analytical skills and great attention to detail

View Contracts Administrator

Responsibilities & Job Duties:

• Job Summary:

• Perfect World Entertainment Inc., a Delaware corporation, with a principal place of business in Redwood City, California, seeks an experienced Contracts Administrator to assist the General Counsel in the management of the company's contracts, corporate records and with the other legal duties of the corporation's chief legal officer.

• Responsibilities & Job Duties:

• Assist the General Counsel in the management of company's contracts, corporate records and with the other legal duties of the corporation's chief legal officer.

• Implementation of a software-based contract management system.

• Ensure accurate data is entered and maintained in contracts management system.

• Preparation of contract summaries.

• Calendaring of key dates.

• Preparation of correspondence, presentations and maintenance of all files in the legal department.

• Handle confidential and highly sensitive information with professionalism and unquestionable integrity.

Requirements:

• Qualifications & Requirements:

• Three (3) or more years of experience working in a law office or corporate legal department.

• Experience working with contracts management database. GLD preferred, but not required.

• Ability to review contracts and calendar important dates and contract requirements.

• Strong written and verbal communication skills.

• Focused, hardworking, with a strong sense of integrity and responsibility.

• Ability to organize and stay organized in a fast-paced and often demanding work environment.

• Understanding of contract management procedures and protocols.

• Sense of humor and ability to work well with co-workers.

• Computer literacy in all Adobe Acrobat and MS Office Applications (esp. Word & PowerPoint).

• Ability to work collaboratively as part of a team and to be flexible with changing situations.

• Willingness to learn the unfamiliar.

• Ability to operate in an international setting and environment.

View Sr. Game Producer - Mobile

Responsibilities & Job Duties:

• Reporting to the director of mobile game development, the mobile senior game producer role is responsible for managing the integrated project schedule, milestones, and deliverables across disciplines.

• Work closely with game designers, programmers, artists, other producers, QA testers, and outsource teams to define and track tasks and ensure the development process stays on schedule.

• Run meetings effectively in time sensitive scenarios. Provide clear agendas and objectives for relevant team members.

• Work with the Mobile Publishing department and Operation Platform Department to plan, organize, and track the cross-department tasks and issues.

• Train and motivate other producers.

Requirements:

• 3+ years producer experience and 1+ years management experience with two or more projects in the mobile / social / MMO space, including at least one successful title.

• A team player with strong communication skills in and outside the department.

• An organization liaison with exceptional organization skills and proactive planning abilities.

• A strong ability for multitasking while maintaining focus on individual deliverables

• Solid skills in identifying and solving problems.

• Proactive and result-oriented attitude.

• A hardcore gamer who loves game genres of strategy, action, adventure, and RPG for mobile and/or social games.

• A background in tech art or solid understanding of tech art operations is a plus.

View QA Lead - Mobile

Responsibilities & Job Duties:

• The QA Lead will manage all aspects of testing mobile game development projects at Perfect World Entertainment.

• A critical role in project development for delivering high-quality products to our users.

• The QA Lead will not only support the studio team, but also challenge us to deliver the best possible play experience to our users.

• Work with a diverse team of producers, programmers, artists, and game designers to coordinate issue tracking and resolution.

• Detect, report, and track defects using proper documentation.

• Design, create, and execute test plans and test cases.

• Maintain awareness of the development process.

• Provide leadership and direction in QA to a growing team.

• Explore ways to improve QA to suit the needs of the team.

Requirements:

• 3+ years of prior game QA experience.

• 1+ years of prior experience as Test Lead or higher role.

• Experience in a game development studio a big plus.

• Familiarity with iOS apps and system.

• Experienced mobile game player.

• Knowledge of database and word processing programs.

• Experience with bug tracking systems, such as JIRA.

• Excellent communication skills, verbal and written.

• Excellent attention to detail.

• Ability and desire to learn and adapt quickly.

• Passion for the gaming industry.

• Motivated and team oriented

View Game Systems Designer - Mobile

Responsibilities & Job Duties:

• Our Redwood City mobile game team is pushing the envelope on new and upcoming projects and seeks a highly-motivated systems designer. Ideal candidates combine strengths for delivering optimal player experiences, game tuning, and economy design.

• The Game Systems Designer will work across team disciplines to provide finely tuned user experiences for our growing mobile initiative. Demonstrated expertise in game balance, free-to-play monetization, game economies, and feature tuning are key contributions for consideration.

• Collaborate across the team with designers, engineers, artists, and producers to deliver and own game systems implementation

• A focus on delivering incredible user experiences seamlessly integrated with free-to-play monetization and engagement goals

• Work with internal publishers to identify, analyze, and address competitor practices

• Determine trends or systems pertinent to game projects

• Improve and create game monetization systems

• Devise and drive overall game economy design during production

• Contribute to game features, systems, and mechanics

• Apply mathematics for game development, including models, formulas, algorithms for tuning and balance

• Experience with free-to-play monetization as a business model

• Flexible with methods based on internal and playtest feedback with ability to adapt as necessary

• Evolve design decisions based on regular play testing and audience feedback

Requirements:

• 2+ years of experience in economy, monetization, and/or systems design

• Deep understanding of monetization strategies for free-to-play games

• Proven record of managing game economy and systems balance

• Knowledge of applied math and formulas for tuning, pacing, balancing, and pricing

• Strong communication and presentation skills to articulate game monetization/systems concepts

• At least one successful title shipped in the social, mobile, arcade, or AAA space

• Adept at implementing and creating data templates via Excel

• Working knowledge of Unity a plus

• Prior economy, tuning, and game balance modeling experience are plusses

• Experience working with non-native English speakers a plus

• A love for games and making them as exemplified through project deliverables

• BA/BS in relevant field preferred

View Manager/Associate Investment & Business Development

Responsibilities & Job Duties:

• Based in Redwood City, CA OR Amsterdam, Netherlands

• Responsibilities & Job Duties:

• Research, assess, and analyze strategic opportunities the internet space

• Participate in contract negotiations, due diligence, and legal review of investment and M&A opportunities

• Coordinate with relevant internal organizations to support strategic initiatives

• Develop and maintain relationships with key industry contacts

Requirements:

• Requirements:

• Excellent people, communication, and presentation skills

• Bilingual or multilingual preferred

View Accounts Payable (AP) Supervisor

Responsibilities & Job Duties:

• Perfect World Entertainment is recruiting an Accounts Payable Supervisor. The ideal candidate for the position will have strong AP experience and managerial skills and can work in a fast-paced environment.

• Coordinate and supervise the daily activities of Accounts Payable staff to ensure timely and accurate processing of invoices and issuing of payments.

• Validate invoices and payments

• Validate JEs prepared by Accounts Payable staff

• Supervise 1099 processing and compliance

• Interpret and explain to employees the company's accounts payable related controls, policies and procedures and related information.

• Prepare customized reports for management to support decision making

• Ensure the integrity, accuracy, and timely performance of all accounts payable transactions, account analyses, account reconciliation, reporting and filing in compliance with established corporate policies as well as federal, state and local requirements.

• Be able to use professional accounting concepts and internal company policies to solve complex accounting issues.

• Conduct performance management and planning for the training and development of the team.

• Assist in development and implementation of policies and procedures.

• Month-end close tasks including marketing and mobile expense accrual, bank reconciliations, Smith Barney and HSBC charges accrual, payroll entries, bonus accrual entries, and account reconciliations among other

• Other tasks assigned by manager

Requirements:

• Bachelor's degree in accounting

• Prior accounts payable supervisory experience

• Excellent Microsoft Office skills

• Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems.

• Exceptional time management skills

• Very detail oriented

• Strong communication skills

• Ability to lead effectively and thrive in a changing environment

• Ability to work in a collaborative environment and build cross-functional partnerships

• Gaming industry experience preferred

• Bilingual in English and Chinese preferred

• Oracle experience preferred

View Associate Product Manager - Platform

Responsibilities & Job Duties:

• Arc is an online gaming platform that connects our players to the games they love. Our passion is delivering the best game experiences using feedback, analytics, data-driven decisions and intuition. Join a team of ambitious and creative people that strive to build a powerful gaming platform for millions of users across the world.

• The Mobile and Data Analytics Platform Associate Product Manager will be serving two roles for the Arc team. The first and primary goal for this role will be to serve as a product manager of the Arc mobile wrapper that is featured in many mobile game titles. Users interact with the Arc integration on mobile through account creation and management, social and community integration, as well as product/game support. The product manager on this project will analyze, learn and improve the platform to drive better KPIs ranging from user acquisition/conversion, monetization and retention.

• The second aspect of this role will require the candidate monitor and build backend tools not only for Arc mobile, but for Arc platform, game product, marketing and other departments to help ensure proper analytics are being provided.

• What You'll Do:

• Define users and personas and attach goals, roadmaps and strategies for improving user experience and improving KPIs

• Create wireframes for mobile platform projects to clearly define product vision and goals

• Write project requirement documents for both mobile platform product as well as analytics systems

• Use lean build, measure, learn principles to help drive product development

• Manage mobile product backlog and oversee development and coordination with engineering, mobile game teams, QA, platform and marketing

• Support product team in delivering web and software experiences to drive product growth by optimizing acquisition funnels, addressing user drop-off issues, and improving platform and game integration for mobile platform

• Optimize user flows and experience using data driven principles

Requirements:

• Who You Are:

• Incredibly analytical with an eye for finding correlative data that will help drive better decision making

• Ambitious and creative problem solver that can cut through challenges finding lean optimal solutions

• 3 years of experience in a product manager or project management role

• Experience working on mobile products

• BA or BS degree or equivalent experience may be substituted for a degree

• Project management and Scrum experience a plus

• Software and/or web development experience is preferred and highly desirable

• Strong verbal, written, organizational, and presentation skills

• A passion for playing and working on games

• An avid and knowledgeable F2P player

View QA Tester - Platform/Web

Responsibilities & Job Duties:

• Platform/Web QA Testers are the bedrock of the release management process

• Along with test teams, QA Testers vets content against its specifications, intended behavior, and expected functionality. Additionally, content compatibility, consistency, and functionality are tested across all supported platforms and operating systems to ensure content integrity. The position reports to the Department Lead

• Properly verifies and tests all aspects of provided assignments

• Executes test plans on applicable versions of software and hardware to detect and record product defects and compatibility issues

• Properly executes test cases in accordance with provided test plans.

• Finds and enters bugs into appropriate bug databases

• Performs routine testing of our games before deployment and before patches and updates

• Assists with live maintenances by conducting white glove validation service

Requirements:

• Excellent attention to detail

• Excellent communication skills, both written and verbal

• Motivated and team oriented

• Not required but highly desired:

• 1 year of prior QA

• Web flow and funnel testing

• Mobile webpage compatibility testing

• OS compatibility testing

• Good knowledge of PC and mobile software and hardware

• Experience in working with international teams

• Avid gamer

View Mobile Game Producer

Responsibilities & Job Duties:

• Reporting to the director of mobile game development, the mobile game producer role is responsible for managing the integrated project schedule, milestones, and deliverables across disciplines

• Strong communication skills working with English and Chinese speaking teams in-house and remote

• Work closely with game designers, programmers, artists, other producers, QA testers, and outsource teams to define and track tasks and ensure the development process stays on schedule for both English and Chinese fluent team members

• Run meetings effectively in time sensitive scenarios. Provide clear agendas and objectives for relevant team members

• Work with the Mobile Publishing department and Operation Platform Department to plan,organize, and track the cross-department tasks and issues

Requirements:

• Fluency in both written and spoken Chinese

• 2+ years producer experience with two or more projects in the mobile / social / MMO space, including at least one successful title

• Identify project obstacles and risks to management and team members

• A team player with strong communication skills in and outside the department

• An organization liaison with exceptional organization skills and proactive planning abilities

• A strong ability for multitasking while maintaining focus on individual deliverables

• Solid skills in identifying and solving problems

• Skilled in managing project deliverables from start to finish from concept to completion

• Proactive and result-oriented attitude

• A hardcore gamer who loves game genres of strategy, action, adventure, and RPG for mobile and/or social games

• A tech/art background or solid understanding of tech/art is a plus

View System Engineer

Responsibilities & Job Duties:

• The Systems Engineer is responsible for technical/functional support activity of all customer facing servers, primarily serving game-related functions. Perform technical troubleshooting and apply judgment to resolve complex issues. Responsible for installing, maintaining, tuning, debugging, and performing the daily administration to keep environments optimally running. Create documentation to support design and testing efforts.

• As a Systems Engineer you will join a team of other system engineers to support the live operations of our “always-on” game services. This position requires a high level of technical knowledge and experience in the area of system administration, hardware and software configuration, and some networking. This role may require some evening or weekend hours and is part of an on-call rotation

• Deploy, configure, and maintain game servers, game software, network gear, and other critical infrastructure to support games and platform services

• Proactively work to improve supportability and stability of hardware and software services

• Troubleshoot hardware, software, and basic network issues

• Help create reproducible processes and reduce user-related errors

• Use and document all work in ticket tracking systems

• Create and update documentation (design specs, project plans, proposals, wiki entries)

• Be available as part of a scheduled weekly on-call rotation

• Travel to datacenters to rack and cable servers and other hardware, provide hardware maintenance (replace failed components, etc.), and troubleshoot problems

• Other duties as assigned

Requirements:

• Previous experience working in a large-scale server administration or datacenter support role

• System administration skills using Windows 2008/2012 Server (active directory, exchange, IIS), Linux (RHEL/CentOS) is a plus

• Solid understanding of ITIL system admin processes, methodologies, tools, and best practices

• Solid understanding of web-based applications, setup and support requirements

• Solid understanding of common network protocols and services (DNS, DHCP, LDAP, etc.)

• Familiar with relational database setup, configuration, and maintenance (MySQL/MS-SQL)

• Strong analysis & troubleshooting skills, and the ability to operate well under pressure

• Ability to develop/modify scripts (perl, python, vbs, php) for job automation plus

• Ability to work independently and as part of a team to solve complex problems

• Self-motivated, flexible, and eager to constantly improve and expand skill set

• Excellent verbal and written English-language communication skills -- Chinese as well is a plus, but by no means required

• B.S. degree in a technical discipline (or equivalent work experience)

• 3+ years of experience in IT-related hardware and software support/administration

• 1+ year of experience in datacenter operations or support

• Current systems administration certifications (such as MCSE/RHCE/RHCVA) a plus

View Customer Support and Billing Rep (German) - Based In Amsterdam

Responsibilities & Job Duties:

• The Customer Support and Billing Representative (CSR) is the first line of defense in ensuring the satisfaction of the user base. The position is composed of handling general game inquiries, technical support, and billing issue as well as monitoring and reviewing our anti-fraud tools. The CSR assumes the role of problem solver when handling customer emails, and the role of sentry when reviewing and handling payment fraud incidents. This is an entry level position that reports directly to the Billing / CS Lead.

• • Respond to and resolve first and second level Customer Support requests

• • Use, expand and improve our library of default processes and responses

• • Research reported issues to provide resolutions to non-standard support issues

• • Collect, document and report game issue reports and feedback received via support requests

• • Monitor the anti-fraud system tool for our payment processors and review fraud reports

• • Monitor the anti-fraud system tool for our payment processors and review fraud reports

Requirements:

• • Fully fluent (written and spoken) in English and German. Additional language skills are a plus

• • Strong experience with video games and online games in particular is a must

• • Experience working with Microsoft Office Excel and Word

• • Experience working with Ticket Systems a plus (RightNow, Jira, etc.)

• • Prior similar professional experience in a customer/billing role is a plus

• • Experience working in the Game Industry is a plus

• • Love for video games and enabling others to have a great time

• • Strong desire to provide a high quality service and drive to improve your work

• • Ability to cooperate with people in a high work volume environment

• • High level of professionalism, integrity, confidence and commitment

• • Strong oral, written, organizational, and presentation skills

• • BA, BS or equivalent desired but not necessary

• Please send resume directly to : jobs.eu@perfectworld.com

View Customer Relations Mgmt Specialist - Based in Amsterdam

Responsibilities & Job Duties:

• The Customer Relations Specialist for Perfect World Europe B.V. is an integral part of the company’s marketing team and is responsible for planning, coordinating and sending of email messages to Perfect World’s ever growing database of passionate gamers

• He/she is expected to contribute to marketing, sales and retention programs through reactive (trigger) and proactive email communication with Perfect World’s ever growing group of passionate gamers

• Planning: Plan effective and smart email campaign activities across our range of games and languages

• Campaign optimization: Continuously keep a keen eye on the results of previous campaigns to optimize the efficiency of upcoming campaigns and ensure profitability of those

• Reporting: Provide full transparency into campaigns on a constant and pro-active basis

• Copywriting: Write engaging copy and subject lines leveraging the expert knowledge of our products that your colleagues will provide

• Tracking user satisfaction: Gather data via surveys and present it in a consistent and transparent way to the rest of the company

• Trend watching: Research and present information by collecting, analyzing, and summarizing data and trends. Keep yourself and the company ahead of the curve on new technologies and methodologies

• This position reports directly to the Head of Marketing

Requirements:

• Approx. 2 years’ experience in a similar role

• Strong PHP, HTML, CSS and user interaction skills

• Multicultural communication skills and able to communicate effectively and collaboratively in English, both verbal and written

• In-depth knowledge of email marketing in the F2P gaming industry is a major plus

• Cooperative, collaborative work style – teamwork approach

• Outstanding communication and collaboration skills

• Ability to work independently in a high-pressure environment and excellent organizational and multi-tasking skills

• Detail oriented with excellent follow through skills

• Affinity to games and/or online games is a plus

• Please send resumes directly to : jobs.eu@perfectworld.com

View Account Manager - Platform

Responsibilities & Job Duties:

• Operate as the lead point of contact for all matters specific to our Arc channeling partners

• Maintain strong positive relationships with our partners and help drive the publisher and platform roadmap to ensure success

• Ensure the timely and successful delivery of technical integration materials, marketing assets and requirements, and other required documentation between Perfect World and its partners

• Assist partners with providing product expertise and guidance through a product's lifecycle (market/product requirement documents, pricing, forecasts, roadmaps, messaging, go-to-market plans, etc.)

• Maintain up-to-date Arc integration documentation and maintain close contact with the platform development teams to ensure that the needs of our partners are met, allowing for seamless integration

• Prepare and present strategic, competitive, and market analysis for the platform

• Track game performance and KPI, and provide constant feedback to the Arc platform team

Requirements:

• Minimum 3 years of experience working in a role that with applicable experience

• BA or BS degree or equivalent experience may be substituted for degree

• Extremely strong verbal, written, organizational, and presentation skills

• Software and game industry experience is preferred

• Ability to manage multiple projects in a fast-paced, high-pressure environment

• Strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions

• High level of professionalism, integrity, confidence and commitment

• Foreign language skills a plus (Mandarin, Korean desirable)

• International travel may be required

View Tax Manager

Responsibilities & Job Duties:

• Review internal/external agreements that may have global and domestic tax impact for B.V., PWE, and Runic, making sure that they are in line with current global tax structure; In the meantime propose necessary internal agreements to make sure our current business operations are in line with global tax structure (Corp, BV, and PWE function)

• Review tax calculation and propose all tax related GL entries for B.V. and PWE. Based on tax provision, transfer pricing agreements, or other domestic or international tax matters such as VAT, Sales Tax, and R&D tax credits (B.V. and PWE function)

• Be the business partner for operation and BD team from tax perspective to ensure the optimization of global tax structure for new line of business or future business opportunities (Corp and PWE function). Areas for tax planning and compliance projects includes but not limited to:

• ------------ Identify VAT and sales tax responsibilities among 3rd party, payment gateway, and publisher

• ------------ Tax planning on ways to prevent potential DTA write offs

• ------------ IP planning for ARC and new PC / Mobile games

• ------------ Assist BD to strike potential deals with optimized tax structure

• Liaison with the external consultant/ professional firm for all tax related matters

Requirements:

• 4 -5 years working experience in public accounting or multi-national company’s tax department would be preferable

• Requisite credentials for the Tax Manager include one or more of the following: CPA, MST, JD, LLM

• Bilingual in English and Mandarin preferable

• Experience in international issues such as IP planning, and knowledge of transfer pricing issues

• Able to effectively manage multiple projects and priorities simultaneously

View QA Tester

Responsibilities & Job Duties:

• The QA Tester position is an integral part of the test team. Along with Leads and Assistant Leads, they ensure that games are fully localized and free of bugs. The QA Tester will often be assigned to various game playing/testing activities and will contribute to, but will not independently prepare, bug reports. Under the supervision of senior members, the QA Tester will conduct compliance testing to ensure software meets regulatory and/or performance standards or requirements.

• Properly verifies and tests all aspects of provided assignments.

• Executes test plans on applicable versions of software and hardware to detect and record product defects.

• Executes test cases in accordance with provided test plans.

• Finds and enters bugs into appropriate bug database.

• Performs routine testing of our games before deployment and before patches and updates.

• Assists with live maintenances by conducting “white glove” validation service.

Requirements:

• 1 year of prior QA experience preferred.

• Experience testing on mobile devices a plus.

• Experienced PC and/or mobile game player.

• Good knowledge of PC and mobile software and hardware.

• Knowledge of database and word processing programs.

• Excellent attention to detail.

• Excellent communication skills, both written and verbal.

• Knowledge of and interest in good English practices with respect to grammar, punctuation, spelling, composition and style.

• Proofreading and editing skills with an attention to fine details.

• The ability to execute processes to accomplish goals and tasks.

• Motivated and team oriented.

View Web Developer

Responsibilities & Job Duties:

• Design and develop new web applications

• Convert business requirements into engineering implementation

• Work as part of a team during implementation and deployment process

• Work in a fast-paced, agile development environment

Requirements:

• Bachelor's Degree in Computer Science or equivalent

• 3+ years web development experience with PHP

• 3+ years experience with LAMP platform technologies

• Good hands-on experience with front-end technologies such as HTML, CSS, AJAX, JavaScript, jQuery

• Understanding of OO design

• Strong interpersonal skills experience with and enthusiasm for working in agile environments

• Experience developing technical design documentation and code peer review process

• Like to be a teammate and team member

• Excellent analytical problem solving skills

• Strong desire to succeed and innovate

View Back End PHP Developer - Based in Amsterdam

Responsibilities & Job Duties:

• develop, troubleshoot, test and maintain websites, applications and databases to ensure expected functionality, performance and availability

• expand our PWE websites by implementing new payment gateways and maintaining the currently implemented ones with bugfixes and updates

• work with our US development team to ensure that any requirements developed in the US are applied to European sites and are adapted for our specific requirements

• work with our internal NetOps team to monitor our web application performance (such as loading and response times) and find ways to improve it

• coordinate with our US colleagues to exchange experience, knowledge, status and generally stay informed on tasks currently in development in both offices

• be the Go-To person for technical questions and issues regarding our websites and work closely with internal stakeholders and product owners in order to provide feedback and estimates on technical requirements

• write clean code and produce detailed documentation for our internal Wiki

• research and evaluate technologies that may be applied in the EU development efforts

• provide transparency on current tasks by working with JIRA and physical task boards

Requirements:

• Minimum 3 years of PHP development experience

• Great knowledge of PHP frameworks like Zend or Symfony

• A very good understanding of OOP principles and design patterns

• Very good knowledge of the LAMP stack

• Strong knowledge of code versioning tools like SVN and/or Mercurial

• Experience with REST/SOAP Web Services

• Comfortable with AGILE development methodologies

• Proficiency in JavaScript / CSS / HTML

• Experience with memcache and/or redis a plus

• Experience implementing payment gateways like Paypal,Skrill,ClickAndBuy a plus

• Twitter Bootstrap knowledge a plus

• Responsive design knowledge a plus

• Positive and proactive attitude and ability to collaborate in larger groups and international teams

• Fluent in spoken and written English in order to be able to communicate with our US colleagues

• Good communication skills in order to communicate with Stakeholders, Owners and fellow developers alike

• Willingness to learn new technologies and work in the languages and methodologies applied and required by the PWE US developers

• Ability to follow instructions, decisions and directions given by our colleagues in the US.

• APPLICANTS : PLEASE SEND RESUMES DIRECTLY TO : Jobs.eu@perfectworld.com

View HR Manager

Responsibilities & Job Duties:

• As a strategic and tactical partner to the VP of HR, the HR Manager aligns business objectives with HR services, employees and management. The HR Manager will be accountable for the operations of the HR Department and serves as a consultant to business partners on Human Resource related issues. HR Manager assesses and anticipates HR-related needs and communicating needs proactively with VP of HR. The HR Manager formulates partnerships across the organization to deliver quality customer service and value-add services to business partners and employees that reflect the business objectives of the company.

• - Manages various projects and various tactical operations of the HR Department. Plans, organizes, and controls all activities of the HR department. Actively participates in developing department goals, objectives, and systems.

• - Applies subject matter expertise in all areas of HR (i.e., workers compensation, employee relations, leave of absence, compensation, recruiting, etc.). Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Manages the company on-boarding and off-boarding process to align with improving the overall employer brand.

• - Manage the overall recruitment strategies and processes to meet the workforce planning initiatives and assists with succession planning and employment branding. Planning and reporting, partnering with all levels of people leaders to plan, budget, and forecast for appropriate headcount levels and collaborates with Finance.

• - Evaluates reports, decisions, and results of HR Department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Accountable for the accuracy of all HR data (i.e., HRIS and Payroll).

• - Works closely with VP of HR on Total Rewards and assists with ensuring full compliance of the various employee benefits and compensation programs and informs of latest legislative updates and how they impact both the employees and the organization.

• - Assists with pulling data for all insurance plans and programs for annual review process prior to Open Enrollment.

• - Promotes positive employee relations through design, communication, and interpretation of human resources policies and programs. Pro-actively speaks with employees to assess and resolve issues. Partner with VP of Human Resources to proactively address all employee relations issues and, if necessary, issue appropriate and timely corrective actions. Conduct staff exit interviews, pulls together employee data and KPIs to make recommendations for employee retention.

• - Partners with VP of HR on both the design and administration of the various compensation programs; assists business partners with input on job descriptions as necessary; completes annual salary surveys and works closely with VP of HR and Finance to outline merit pool (salary budget); scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

• - Accountable for delivery and management of Performance Metrics processes, including check-in and performance review, following established plans and manage related bonus programs

• - Implements personnel policies and procedures; maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, assists with annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow.

• - Develops and administers various human resources plans and procedures for all company personnel.

• - Provides day-to-day performance management guidance to line management (i.e., coaching, counseling, career development, and disciplinary actions).

• - Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Ensures compliance with employment related laws EEO, OSHA, FLSA, ADAAA, FMLA, etc.

• - Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.

• - Establishes and maintains department records and reports. Participate in administrative staff meetings and attends other meetings, as needed.

• - Identifying and strong initiative deliverables, priorities, and timelines.

• - Performs other incidental and related duties as required and assigned.

Requirements:

• - A bachelor's degree and five (5) years' Human Resources experience. SPHR or PHR preferred.

• - HR personnel management experience required.

• - Experience in Talent Acquisition management, succession planning, employment branding.

• - Demonstrated competence in employee relations and knowledge of employment laws (i.e., EEOC guidelines, FLSA, and ADA) required.

• - Experience in Performance Management, Employee Evaluation, and Compensation.

• - Excellent consulting and business literacy skills.

• - Strong interpersonal, coaching, and analytical skills.

• - Develop strong trusting relationships in order to gain support and achieve results.

• - Integrity and ability to work independently (‘execute’).

• - Manage multiple conflicting priorities.

• - Be flexible and available to interact with employees at all levels.

• - Be self-directed and motivated.

• - Take initiative to identify and anticipate client needs and make recommendations for implementation.

• - Understanding of organizational dynamics and the ability to think strategically and problem solve.

• - Strong oral and written communication, project and time management skills

View Lead Community Manager

Responsibilities & Job Duties:

• The Lead Community Manager will be responsible for the entire community team; mentors and develops the staff. Additionally, this position is responsible for all product forums, all web content posted to official sites, all social content and various other user-facing materials, such as screenshots, multimedia uploads and propagation, and newsletter copy. Implements assigned online community activities coordinating messaging and content across games portfolio. Communicates new product features across all channels. A senior individual contributor communicates with members of the player community, leads in conducting live events, promotions and campaigns. Schedules and implements content release.

• - Manage the community of assigned title(s).

• - Coordinate with production, design, web, marketing and other internal departments to ensure that the community team and players stay informed of company priorities and activities.

• - Initiate and lead studio wide community engagement and retention programs.

• - Be and act as the public voice and face for the community, represent Perfect World Entertainment.

• - Proactively seek and maintain a close public relations (PR), marketing, production, web, and customer support.

• - Develop and distribute weekly and monthly management level reports in support of business reviews.

• - Monitor discussion forums and other communication media to identify player needs.

• - Assist with the planning and execution of beta programs for future products.

• - Supports attainment of several short- and mid-term objectives of assigned unit / team / projects.

• - Solves complex problems in resourceful and effective ways.

• - Participates in determining approaches and in developing new or enhanced technical tools.

• - Interaction with external peers and managers to share complex information related to area of expertise.

• - Be an advocate for the player internally.

• - Create and Implement policies and procedures for less experienced members of the team.

• - Create content and provide an ongoing presence on social networks.

• - Develop strategies to bring unique to the company games and website.

Requirements:

• - Minimum of 5 years’ experience in Community Management and/or Brand Management.

• - Bachelor's degree or higher.

• - Strong leadership and management ability, with the use of independent judgment outside of established procedures.

• - Data driven approach to decision making.

• - Hard-working, goal-oriented individual with a strong passion for online gaming, online communities and social networking. A passion for MMO video games.

• - Ability to capture gameplay footage and edit videos a major plus.

• - Must have a solid understanding of new media, social networking and cutting edge community tools, and techniques and must be personally involved in at least once social media platform along with experience creating significant online content.

• - Excellent oral and written communication skills required.

• - Experience with vBulletin board is a plus.

View Billing & Fraud Representative Tier 3

Responsibilities & Job Duties:

• As a Tier 3 Billing & Fraud Representative, you are expected to be fully competent with all entry-level, Tier 1 and Tier 2 tasks and responsibilities. You will receive and respond to all customer inquiries including those that have been escalated. Additionally you will be responsible for charge-back mitigation by engaging in anti-fraud efforts. You will also communicate daily with off-site customer support centers and provide thorough guidance and training as necessary. This role reports directly to the Billing Manager.

• - Manage all third level billing/fraud tickets escalated from prior levels

• - Manage and update sensitive customer account information

• - Perform daily anti-fraud tasks including complete processing and notation of accounts and accurate data recording

• - Gather evidence and build cases for escalated ticket issues and chargeback claims

• - Create weekly reports highlighting chargeback and fraud trends

• - Conduct training for entry and lower level representatives

• - Manage relationship with off-site customer support including active communication, training and reporting of progress

• - Assume the role of ‘point person’ for any special issues; this includes overseeing incoming user tickets, tracking important data and reporting relevant information to manager

Requirements:

• - 4+ years of experience in Billing/Fraud Support for a gaming company or related experience in the economic industry

• - Direct experience with managing monetary transactions and credit card accounts

• - Good communication skills both written and verbal

• - Able to effectively communicate thoughts and solutions to clients, staff, and management

• - Must be well organized, able to prioritize tasks, and have a good sense of time management

• - Must be familiar with Microsoft Word, Excel and Outlook

• - High level interest with MMO games is desired

View Database Administrator

Responsibilities & Job Duties:

• The DBA role is largely responsible for providing operational database services to Perfect World Entertainment, Inc. The primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents, reviewing service related reports (e.g., database backups, maintenance, monitoring, etc.) on a daily basis to ensure service related issues are identified and resolved within established time, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.

• - Collaborate and work directly with finance, data mining, and development teams for reporting (EU and Shanghai/Beijing)

• - Install, configure, and administer database servers; maintenance and tuning of mission-critical SQL (mysql/mssql) databases, create reports (game statistics, finance...) based on requirements from related departments; assist with administration of 3rd party games database related functionality including documentation

• - Solid knowledge of scalable schema design principals and provide assistance to development/design teams, and recommend best practices both in code and database design including creation of Stored Procedures and Indexing

• - Monitor database system details within the database, including stored procedures and execution time, and implement efficiency improvements

• - Experience in updating MySQL and MSSQL instances in a high volume environment 100M+ rows

• - Knowledge support of scripts in Perl/PHP/Python and/or Shell/Bash

• - Optimize and allocate physical data storage for database systems and work with development teams on data sizing based on efficient use of multi-core systems

• - Administer database backups and ensure disaster recovery and data retention protocols (backup, monitoring, security, installation)

• - Provide 24/7 support for critical production situations

Requirements:

• - Bachelor's Degree in Computer Science/Information Systems or equivalent work experience

• - 5+ Years DBA experience in development or production capacity

• - 5+ Years experience designing, developing, tuning, optimizing, deploying and updating MySQL/MSSQL/MariaDB instances in a high volume environment with critical 100% uptime requirements (clustered and unclustered)

• - Experience in Replication (Master to Master, Master to Slaves)

• - MSSQL 2005+ & MySQL 5.x experience required (InnoDB and MyISAM, and other engines)

• - Scripting language knowledge of perl/php

• - 3+ years of experience with Linux/Windows administration

• - Strong analytical skills

• - Help maintain 24/7 production systems

View Director of Project Management

Responsibilities & Job Duties:

• This is a leadership role with an overall responsibility in project management and quality assurance (QA) across functions of Engineering, Network Operations, and Product Management. By interfacing with multiple teams, the Director of Project Management will provide assurance of deliverables to achieve milestones and final goals of all products and services that the company plans to roll out within the North American and European markets.

• - Build strong project management and QA teams by recruiting, training, coaching, counseling, and enforcing policies and procedures.

• - Interface with key stakeholders of the company to understand the business requirements and establish clear project milestones and goals to achieve these goals within deadlines.

• - Develop effective processes of project management and QA by utilizing appropriate management tools and technical platforms.

• - Identify problems and obstacles in projects and find solutions and plans to solve problems.

• - Develop strategy and plan to improve project management and QA efficiency to achieve a higher level of success.

• - Manage projects effectively by prioritizing projects, adjusting schedules, assessing and organizing resources.

• - Establish performance management mechanism to motivate employees to work diligently to achieve the goals.

• - Manage budget and resources to stay within the budget of projected goals..

Requirements:

• - Minimum 12 years of project management and QA experience

• - Minimum 8 years of people management experience

• - A university bachelor's (or above) degree, or equivalent

• - PMP certification is desirable.

• - Strong communication, presentation, and people skills

• - Solid knowledge in job related technologies, such as networks, servers, software and product development lifecycles, project management and QA tools, hardware and software, as well as computer applications

• - Experience in the video game industry is a plus.

View Web QA Engineer

Responsibilities & Job Duties:

• The Web QA Engineer works within the web development team to insure that all new releases and modifications are free of error and made according to all specifications. You will work with the software developers throughout the process and be the determining factor in when projects are ready to be released. You will create test plans that fit the requirements, carry out those test plans with both automated and manual tests of functionality, and prepare release instructions for the code to be released to the end-user. The Web QA Engineer must be a fast-paced, independent thinker that is able to adapt quickly to a changing work environment with fluid test cycles. The Web QA Engineer needs to be a good communicator that is able to judge how long tests will take to complete and then be able to speak up when unexpected delays arise and complicate the test cycle. The Web QA Engineer works both within the QA team and with a variety of different web developers when testing new releases.

• - Develops and executes test plans on pre-release and current versions of software

• - Testing and tracking new releases to the website and internal tools

• - Apply innovative testing to further improve quality of product

• - Execute the tests, analyze data and report them to development teams

• - Building automated tests for regression testing

• - Solves problems with QA automation and the application of QA systems

• - Bug reporting and tracking, bug analysis and reproduction, and familiarity with tracking software such as Bugzilla and Jira

• - Reviews product documentation for readability, accuracy and thoroughness

• - Experience with various operating systems, including Linux and Windows

• - Creating test plan and documentation for both functional and automated testing

• - Communicate technical dependencies and concerns/issues of implementations

• - Comfort and familiarity with online MMO’s and mobile based games

Requirements:

• - 2+ years of experience working as a QA Engineer, or similar role

• - Bachelor's degree in Computer Science/Computer Engineering or equivalent experience

• - Good knowledge of, and familiarity with, programming languages such as Java and PHP

• - Experience with various operating systems, including Linux and Windows

• - Strong understanding of software/game QA

• - Manage activities to meet the delivery dates and report accurate and complete status

• - Experience with automation and test suite creation highly preferable

• - Excellent written and verbal communication skills

• - Candidate should have strong analytical skills and be a self-starter with attention to detail

View Data Engineer (Perl)

Responsibilities & Job Duties:

• In this position, the Data Engineer will work on a small team to implement primarily, Perl-based solutions to data processing and infrastructure problems. The Data Engineer will help to design and construct systems for managing data from millions of users, and coordinate with other teams on a global scale. The day-to-day activities will include writing clean, intelligible code with corresponding tests, and interfacing with fellow engineers to solve problems as they arise.

Requirements:

• - Bachelor's degree in CS or equivalent experience

• - Perl (DBI and Moose experience preferred)

• - SQL (MySQL preferred)

• - Linux command line (CentOS preferred)

• - Git

• - Bash or POSIX shell scripting

• - Knowledge of best practices for: Unix, Unicode, security

• - Desired extensive OO experience

• - Desired NoSQL experience (Cassandra, Elasticsearch)

• - Ability to optimize systems (SQL queries, Perl memory usage, etc.)

View Network Engineer

Responsibilities & Job Duties:

• Support large-scale network switching, routing and security

• Configure and deploy new switches, routers, firewalls, and VPN devices

• Monitor, optimize, troubleshoot, document, and otherwise "pamper" the network

• Handle complex administration tasks for internal applications

• Perform server and network performance tuning and capacity planning

• Assist in the development of information security policies, standards, procedures

• Assist in the design of interconnect routing between different locations

• Writing network operations design specs and project plans, improve network documentation

• Proactively assess potential items of risk and vulnerability in the network& systems

• Participate in on-call schedule including maintenance windows

Requirements:

• BS Degree in a technical discipline (CS, CIS, EE) or equivalent work experience

• 4 or more years of experience supporting enterprise-level TCP/IP networks, demonstrating knowledge of IPv4

• Experience with RIP, OSPF and BGP routing protocols; extensive experience with Layer 2 features such as VLANs and 802.1q, spanning-tree, LLDP

• Experience with Cisco, Juniper or Force10 platforms

• Experience with IPSEC and TLS/SSL Virtual Private Networks

• Experience with Intrusion Detection/Prevention Systems

• Experience with QoS and traffic management

• Experience with cabling

• User-level experience with Unix/Linux operating systems

• Administrative scripting skills (Batch, Perl/Python, UNIX shell scripting)

• Understanding of compliance requirements such as PCI

• A MUST: A fantastic attitude, with excellent verbal and written communication skills

View VFX Artist

Responsibilities & Job Duties:

• This is a VFX position in which the candidate will be responsible for a wide array of visual effects. The candidate must be both organized and artistic, as they will be responsible for the majority of the visual effects for the current project. The ideal candidate works well in an environment of peers who are passionate about making great games. This position is part of our Mobile Development team.

• - Create sprite animations in 2D software such as Photoshop and After Effects

• - Create 3D particle effects in Unity.

• - Work to optimize, fix problems, and polish VFX assets in a highly iterative development process.

• - Give input into the art direction of the project as it relates to VFX and other related areas.

Requirements:

• - Exceptional skill and experience in animating 2D assets for use in a 3D environment such as sprite sheets or other texture animation.

• - Exceptional skill and experience in particle systems, and other 3D VFX simulations.

• - At least 3 years of VFX experience in the game industry.

• - Experience in optimizing VFX for mobile platforms.

• - A thorough understanding of game development pipelines in the conceptual, implementation, and polish phases.

• - The ability to effectively collaborate with people that have both technical and creative disciplines.

• - Self-motivation, great communication skills, and an excellent team-player attitude.

• - Skills in other 3D disciplines, 2D disciplines, or sound/video integration, is a plus.

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