Responsibilities & Job Duties:

• Working with cross-functional teams, create and manage release and iteration plans for agile projects.

• Plan and facilitate project meetings and communications

• Identify, track, update and mitigate project risks.

• Provide hands on project management during analysis, design, development, testing, implementation, and post implementation phases of products.

• Review existing processes, procedures, work methods and identify concrete improvements to improve operational effectiveness and accuracy.

• Organize and facilitate iteration planning sessions, daily meetings, reviews, demos and other Scrum-related activities as needed.

• Manage ad-hoc requests to completion. Act as liaison and project manager for small, short duration, improvement or problem resolution efforts.

• Work with management to alleviate bottlenecks in the projects.

• Run project meetings efficiently, publishing notes and actions, creating and maintaining timelines, and keeping large, diverse groups informed of progress and obstacles.

Requirements:

• Computer Science or similar technical degree preferred.

• 5+ years of proven software project management experience.

• Exceptional organizational skills and attention to details.

• Certified Project Management Professional (PMP) and/or Certified Scrum Master (CSM) preferred.

• Understanding of technologies and software development as it pertains to enterprise applications development.

• Ability to multi-task in a fast-paced, quickly changing environment.

• Excellent verbal and written communication skills.

• Results-oriented, high energy and passion for work and achievements.

• Passion and/or knowledge of the video game industry a plus.

Responsibilities & Job Duties:

• Marketing Analysts needed in Redwood City, CA office to research/analyze market and business related data to support the development of online user acquisition strategies, marketing campaigns, social network/media strategies, paid search campaigns, and new marketing opportunities.

Requirements:

• Requires Master’s degree or foreign equivalent in Marketing or Advertising field and minimum 2 years of international marketing and business analysis to include the Asia Pacific Region.

• Reply to HR, Attn: Diana Macfarlane, Perfect World Entertainment, Inc. 101 Redwood Shores Parkway, Suite 400, Redwood City, CA 94065.

Responsibilities & Job Duties:

• Direct management of the Customer Service staff.

• Insure the CS meets its Service Level Agreements - managing staff and tools to properly allocate and distribute resources as needed.

• Establish, monitor and report on actionable metrics and KPIs.

• Mentor and Train the Customer Service Staff in best practices – create new process and procedures to insure best of breed service quality.

• Insure that Customer Service is meeting its quality metrics – maintain a high level of Customer Satisfaction.

• Work directly with escalated issues and insure that customers receive excellent customer care.

• Use reporting tools and analytics to make recommendations and implement plans to reduce workload and ticket count

• Report key findings of various products to cross-departmental stake holders.

Requirements:

• Game Industry experience is highly desirable.

• Minimum 5 years of experience in online customer service. Two years of management experience.

• Strong oral, written, organizational, and presentation skills.

• Understanding of ticketing systems, preferably RightNow.

• Ability to view reports and make tactical decisions based on the data presented.

• An unfailing customer advocate who is also able to weigh company interests.

• Proven ability to effectively manage and motivate people in a high volume work environment.

• Enthusiastic, optimistic and fun leader who is able to drive others to success.

• BA or BS degree or equivalent.

Responsibilities & Job Duties:

• Configure and deploy new switches, routers, firewalls, and VPN devices.

• Monitor, optimize, troubleshoot, document, and otherwise ‘pamper’ the network.

• Handle complex administration tasks for internal applications.

• Assist in the development of information security policies, standards, procedures.

• Install, configure, and maintain network and intrusion prevention systems, firewalls, and other security devices.

• Proactively assess potential items of risk and vulnerability in the network& systems.

• Ensure procedures and processes are clearly and accurately documented and implemented.

Requirements:

• Three or more years of experience supporting enterprise-level TCP/IP networks, demonstrating knowledge of IPv4.

• Experience with OSPF and BGP routing protocols; extensive experience with Layer 2 features such as VLANs and 802.1q, spanning-tree, LLDP.

• Experience with Juniper, Cisco, or Force10 platforms.

• Experience with IPSEC and TLS/SSL Virtual Private Networks.

• Experience with Intrusion Detection/Prevention Systems.

• User-level experience with Unix/Linux operating systems.

• Administrative scripting skills (Batch, Perl/Python, UNIX shell scripting).

• A MUST: A fantastic attitude, with excellent verbal and written communication skills.

Responsibilities & Job Duties:

• Assist the Product Manager in day-to-day operations.

• Create and organize community events in partnership with the Community Manager.

• Assist in Planning & managing the marketing campaign for the products lifecycle.

• Guaranteeing the timely production and quality of all marketing assets and communications tools (screenshots, demos, artworks and trailers); setting production deadlines and ensuring that those deadlines are met.

• Serving as a marketing contact with media outlets.

• Translating marketing strategy into communication tactics, designing and implementing adapted strategy for the project.

Requirements:

• Game industry experience is preferred and highly desirable.

• At least 2 years experience as an associate producer or producer (development side).

• Ability to manage multiple projects in a fast-paced, high-pressure environment.

• Strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.

• Strong oral, written, organizational, and presentation skills.

• High level of professionalism, integrity, confidence and commitment.

• International travel may be required.

• BA or BS degree or equivalent.

Responsibilities & Job Duties:

• Analyze and present people metrics to leadership teams to inform sound talent and business decisions.

• Confer with senior leadership to identify personnel needs, workforce planning strategies, and search assignments.

• Develop and maintain strong working relationships with Perfect World Entertainment leaders, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility.

• Develops Applicant qualifications to ensure hiring process attracts candidates that mesh with the PWE culture, values and mission

• Develop and manage Social recruitment/networking strategies.

• Providing guidance to management on effective staffing strategies and managing relationships with hiring managers regarding internal requisition processes.

• Developing and implementing recruiting plans to staff open requisitions while maximizing quality and minimizing cost per hire.

• Providing information feedback trends and concerns of candidates to others in Human Resources and management as appropriate.

• Developing a workforce plan, updating and maintaining Staffing Reports, open requisition and headcount budget reporting, staffing metrics (cost per hire, time to fill, etc).

• Creatively source candidates for high-demand roles through web sourcing, networking, leveraging group research, candidate referrals, etc.

• Manage Employee referral programs.

• Manage Executive/Director recruiting searches.

• Manage College relations and intern programs.

• Own/Administer EEOC reporting and compliance programs –hiring and compliance reporting.

Requirements:

• BS/BA degree in Human Resources, Communications, Marketing, or related discipline required.

• Must have 5+ years experience with full life cycle recruiting.

• Knowledge and extensive past use of a server-based applicant tracking system, preferably An expert level of knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, assessing, legal, job analysis, wage and salary trends, relationship management, and due diligence.

• Demonstrated ability to recruit for a wide range of positions.

• Demonstrated ability to function/recruit on a national, multi-location level.

• Ability to travel as required.

• Ability to handle sensitive and confidential information appropriately.

• Strong initiative and solid judgment abilities/skills. Demonstrated ability to command the attention and respect of senior level leaders. 2+ years of management experience.

• Must demonstrate ability to handle confidential information with discretion.

• Strong oral and written communication, project and time management skills.

• Ability to continuously drive for process improvement coupled with excellent written and communication skills.

• Demonstrated success in developing, implementing and managing recruiting infrastructure including guidelines, tools, dashboards, systems & processes.

• HR technologies expertise – ATS, HRIS, etc.

Responsibilities & Job Duties:

• Code Back-End functionality using PHP for high-performance customer-facing websites.

• Collaborate with product managers, designers, and software engineers to refine and improve the user experience.

• Actively participate in brainstorming with the product and engineering team.

• Connect with the user interface development community to track latest trends and emerging technologies.

Requirements:

• 2-3 years of experience with PHP, or 1+ years of PHP and 2+ years of another web scripting language (Python, Java, etc.).

• Proficiency in JavaScript (AJAX and jQuery preferred).

• Proficiency in PHP, MySQL and the LAMP stack. Shell Scripting (Linux) and SVN are a plus.

• Excellent problem-solving, organizational, and communication skills.

Responsibilities & Job Duties:

• Develop measurable online user acquisition campaigns.

• Develop and execute social network and social media marketing strategies.

• Manage paid search marketing campaigns with search engines for both ecommerce and traffic & registration initiatives.

• Continually optimize and develop in-house tools used for day to day marketing tasks.

• Work with creative team to develop compelling and effective creative to optimize website to drive customer acquisition.

• Identify new opportunities and manage cross functional opportunities between ecommerce and business & content & editorial.

• Direct marketing campaigns and lead other promotional activities that drive more customers to the MMO service via both traditional ad spending and creative viral/organic marketing initiatives.

Requirements:

• Bachelor's Degree in Marketing, Communication or other related business degree.

• Minimum of five years of relevant marketing experience.

• Experience with MMO strongly desired, experience with web 2.0 related products a must.

• Proven record for developing and launching new and innovative customer acquisition campaigns; must have solid experience creating, evaluating, analyzing and optimizing marketing campaigns.

• Excellent verbal and written communication skills.

• Demonstrated capacity for original thinking and independent initiative.

• Must be extremely organized and detail oriented and be able to multitask and work effectively in a dynamic environment with multiple priorities.

• Excellent MS Office skills including Excel, PowerPoint, Word, Projects.

Responsibilities & Job Duties:

• Document all inquiries (e-mail/phone) in a timely manner into the ticketing system.

• Research and resolve first level tickets related to charges, invoices or statements, and fraud in a timely manner with accurate solutions.

• Process customer account transactions and refunds.

• Create and maintain customer records in the PWE’s internal system.

• Work directly with customers to reconcile purchases.

• Provide regular updates of all second level billing and fraud inquiries to senior and/or specialist billing reps.

• Participate in phone/live chat conversations if and when necessary.

• Proactively investigate and report possible fraud-related registrants.

Requirements:

• 1+ year experience in Billing/Fraud Support for gaming company or related experience in the economic industry.

• Direct experience with handling money transactions and troubleshooting errors with credit card/financial account statement.

• Able to effectively communicate thoughts and solutions to clients, staff, and management.

• Must be well organized, able to prioritize tasks, and have a good sense of time management.

• Must be familiar with Microsoft Word, Excel and Outlook.

• High level interest/knowledge with MMO games is desired.

Responsibilities & Job Duties:

• Act as evangelist for product through regular online publishing to web portals, social media, YouTube and forums. Build and cultivate an online community of abundant users.

• Generate compelling and engaging copy and provide creative direction for brand websites, social media, email blasts, etc. to promote products and keep our users informed.

• Coordinate and manage community forums and forum moderators, as well as Facebook, YouTube and blog comments. Act as tier 1 moderator for forums.

• Monitor community activity and provide feedback to Marcom and Product Management teams.

• Create and maintain community event plans and a publishing schedule.

• Work with cross-functional teams and stakeholders to bring web initiatives to fruition. Gather, source or create graphical assets, data, game info, etc. for projects.

• Serve as backup to other Community Managers and assist directly other Marcom groups (PR, Marketing, Video), as needed.

Requirements:

• Very strong writing and online communication skills. Blogging or editorial experience a plus.

• Strong track record of engaging users and growing online communities.

• Good understanding of online communities and forum etiquette.

• Extremely well organized and detail oriented.

• Experience with MMOs or online games.

• Bachelor's degree strongly preferred.

• At least 1 year of prior experience in a community management or customer service role.

• Experience with vBulletin, WordPress, HTML and/or PhotoShop desired.